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1. How do I establish my water/sewer utility account with the City of Warrenville?

Please contact the Water Billing Department at (630) 393-5753 Monday thru Friday 8am to 5pm.

2. Should my bill ever be estimated?

No. If you see "E" for estimated under Type of Read on your bill, please contact the Water Department at (630) 393-5753.

3. I am doing plumbing/remodeling work, when should I call the water department?

It is imperative that you call at least 24 hours in advance so we can have a Utility Technician available. Please call the water department at (630) 393-5753 to schedule an appointment Monday thru Friday 8am to 5pm.

4. I have to replace my valves, is the City responsible?

No. Valves before and after the meter are the responsibility of the homeowner. The City is responsible only for the meter and the two couplings that are used to connect the meter to the plumbing system.

5. Why is my water discolored and why is it emitting an odor?

This is typically associated with your hot water tank. Contact the water department for advice at
(630) 393-5753

6. Why does the Utility Technician need to come inside my home when the meter is outside?

Because the water meter is actually inside your home and is connected to a remote reading device located on the outside of your home.

7. What number do I call after hours If I have a water or sewer emergency or there is a water main break?

EMERGENCIES ONLY! CALL 911
and a City of Warrenville Utility Technician will be dispatched to the location.