ComEd has seen an increase in reports of individuals calling ComEd customers who falsely claim their electric service will be disconnected unless payment is immediately made. While none of these incidents have occurred in Warrenville, some other communities have been targeted. Here’s how the scheme works:
Impersonators instruct customers to buy a prepaid credit card and to call a (different) telephone number with the card’s personal identification number (PIN) and with other personal information. To confuse the victim, impersonators use a tactic called “spoofing,” in which they can manipulate the Caller ID telephone number to appear as an incoming call from ComEd.
Here’s how to help protect yourself: Remember that ComEd representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment. If you have concerns about the status of your account, hang up and call ComEd Customer Service at: 1-800-334-7661 (1-800-EDISON1) and ask the status of your account. If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at: 1-800-386-5438 (TTY 1-800-964-3013), or to visit the Illinois Attorney General's website listed below.